If you have any questions regarding the app please let us know by emailing [email protected]. We are working rapidly on collating your comments and improving our frequently asked questions section, so please check back soon for updates to the FAQ. You may also find our support documents helpful.

Local Delivery

Can I limit the number of deliveries per time slot?

At the moment this isn’t possible i’m afraid, but we are working hard on creating a solution for this. We are currently working on this as a Beta feature and should have it released in the near future. In the meantime you can simply login to the app and remove the fully booked slot manually to prevent any problematic orders.

Can I set individual delivery rates for specific postal codes?

Unfortunately not just yet. Our primary goal was to create the most advanced calendar functionality available, and to build a platform from which we can easily develop new features on top of. Now we’ve achieved our primary goal we are rapidly working on integrating rates.

Can I restrict deliveries to specific postal codes or radius?

Yep! We actually have three different kinds of validation available for deliveries.

Postal Code Matching
When using this kind of validation you can provide a list of eligible postal codes for each of your locations. You customers will then be asked to enter their own postal code whilst checking out and if there’s a match we allow them to choose local delivery.

Radius Validation
With this kind of validation you can set a maximum number of kilometres/miles that your customer can live from your store to be eligible for delivery. The distance is calculated as the crow flies.

Driving Distance
This method will calculate the actual driving distance between your store and the customers location using Google Maps.

Is it possible to only use your delivery features?

Yes. Once you have installed the app you can specify which checkout methods you want enabled; shipping, pickups, deliveries. Just disable both shipping and pickups and you are good to go!

 

Store Pickup

Can I limit pickups to within a certain distance from my store?

Nope, sorry. Limiting pickups to within a set distance from your store is a really bad idea. People travel all the time visiting family, friends and for events etc. As long as you have the payment up front for the order then the customer is committed and you will have no problems.